Joya game Privacy Policy — Your Data Is Completely Safe With Us

Joya game is one of Bangladesh's most trusted online gaming platforms. When we provide our services to you, we need to collect certain personal information. This privacy policy explains what data we collect, why we collect it, and how we keep it secure.

By registering with joya game, you are agreeing to this privacy policy. Please read it carefully. We want you to use our platform with complete confidence, knowing your data is always protected.

This policy applies to joya game's website, mobile app, and all related services. We follow international data protection standards and treat your privacy as our highest priority.

Joya game collects different types of information at various stages. Below is a detailed breakdown of exactly what data we collect and under what circumstances.

Joya game uses the data it collects for specific, limited purposes only. Every use is clearly defined, and we never go beyond that scope.

• Account Management: Used to create, verify, and secure your account.
• Payment Processing: To process deposits, withdrawals, and other financial transactions.
• Customer Support: To resolve your questions, complaints, and issues quickly.
• Fraud Prevention: To detect and prevent suspicious activity.
• Responsible Gaming: To identify excessive gaming behaviour and provide timely support.
• Promotional Communications: To inform you about offers and bonuses, with your consent.
• Legal Obligations: To comply with regulatory requirements.
• Platform Development: To statistically analyze and improve your gaming experience.

Joya game never sells or rents your personal data to third parties for commercial purposes. In limited cases, certain information may be shared with trusted partners.

• Payment Processors: Payment gateways such as bKash, Nagad, and Rocket only receive the information necessary to process transactions.
• Technology Service Providers: Cloud hosting and security software providers are contracted solely for specific services.
• Law Enforcement: Specific information may need to be disclosed in response to a court order or legal obligation.
• Anti-Money Laundering: To meet the requirements of financial regulatory authorities.

Before sharing any data with third parties, we ensure they adhere to the same data protection standards. Every partner is bound by strict confidentiality agreements.

Joya game uses cookies on its website and app. Cookies are small data files stored in your browser that help improve your experience.

• Essential Cookies: Used to maintain login sessions and ensure security. These cannot be disabled.
• Functional Cookies: To remember your language preference, theme settings, and similar choices.
• Analytics Cookies: Platform usage statistics are collected to improve our services. All data is anonymized.
• Marketing Cookies: To show you relevant offers based on your preferences. You can opt out of these at any time.

Joya game uses the latest technology and strict security protocols to protect your data. Our security measures operate across multiple layers.

• 256-Bit SSL Encryption: All data transmissions are protected with bank-grade encryption technology.
• Two-Factor Authentication (2FA): An added layer of security when accessing your account.
• Firewall Protection: Advanced firewall protection against unauthorised access and cyber attacks.
• Regular Security Audits: Independent third-party security experts regularly audit our systems.
• Data Backup: Your data is backed up across multiple secure servers.
• Access Control: Only authorized personnel can access data, and only when necessary.

Joya game does not retain your data longer than necessary. A specific retention period is defined for each type of information.

• Account Information: For the duration the account remains active, and up to 5 years after closure.
• Financial Transaction Records: Up to 7 years as required by law.
• Customer Support History: Up to 3 years from the last point of contact.
• Gaming Logs: Up to 2 years, after which data is converted to anonymous statistics.
• Cookie Data: Session cookies are deleted when the browser is closed; persistent cookies are retained for no longer than 1 year.

When data is no longer needed, it is securely deleted or fully anonymized so you can no longer be identified.

You have important rights regarding your personal data. joya game always respects these rights and supports you in exercising them.

To exercise any of these rights, contact our support team. We typically respond within 30 business days.

Joya game strictly prohibits anyone under 18 from using the gaming platform. We never intentionally collect any information from minors.

• Date of birth is verified at registration, and users under 18 are not permitted to create an account.
• If any data from a minor is collected inadvertently, it is deleted immediately and the account is closed.
• If a parent or guardian believes their child has created an account, please contact our support team immediately.

Joya game may update this privacy policy as needed. Changes may occur due to legal updates, technological developments, or modifications to our services.

• You will be notified in advance via your registered mobile number or email whenever significant changes are made.
• The "Last Updated" date at the top of the page always reflects the most recent changes.
• Continued use of the platform after any changes will be considered your acceptance of the updated policy.
• If you do not agree to the updated policy, you may request to close your account.

If you have any questions, concerns, or requests regarding this privacy policy, please get in touch with us. Our data protection team is always ready to assist you.