Joya Game Terms & Conditions — Full English Version

These terms and conditions constitute a legal agreement between the Joya Game platform (https://joyagame.pro) and all its users. In this document, "platform", "we", and "Joya Game" refer to the joyagame.pro website and its associated services. "User", "you", and "member" refer to anyone who has created or is using an account on this platform.

Joya Game is an international-standard online gaming platform offering Sports Betting, Live Casino, slots, bingo, and more for users in Bangladesh. By accessing or using this platform, you are deemed to have voluntarily and fully accepted these terms and conditions.

We reserve the right to modify these terms and conditions at any time. Continued use of the platform after any changes constitutes your acceptance of the updated terms.

You are required to provide accurate and complete information when registering an account on Joya Game. Accounts created using false information may be terminated at any time.

• Each person may register only one account. Creating multiple accounts is strictly prohibited.
• The mobile number and name provided during registration must be accurate and genuine.
• Keeping your password confidential is your responsibility. Joya Game will not be held liable if you share your password with anyone else.
• If suspicious activity is detected on an account, we may temporarily suspend it.
• Transferring or selling your account to a third party is strictly prohibited.

You must be 18 years of age or older to create an account and play on Joya Game. Use of this platform by anyone under 18 is strictly prohibited.

• By registering, you confirm that you are 18 years of age or older.
• A national ID or other government-issued document may be requested at any time for age verification.
• If it is found that a minor is operating an account, the account will be closed immediately.

You can deposit on Joya Game using bKash, Nagad, Rocket, or bank transfer. Deposits are generally credited to your account within a few minutes.

• All deposited funds must come from your own sources. Third-party funds are not accepted.
• A minimum deposit amount applies; check the platform for the current limit.
• Please use accurate payment details when making a deposit. Joya Game will not be responsible for any delays caused by incorrect information.
• All transactions are processed through SSL-encrypted channels.
• Contact the support team for any deposit-related issues.

To withdraw from Joya Game, your account must be fully verified. Withdrawals are typically processed within a few minutes and no longer than 24 hours.

• The payment method used for withdrawals must match the one used for deposits.
• Daily and monthly withdrawal limits apply; VIP members enjoy higher limits.
• Wagering requirements must be met before bonus funds can be withdrawn.
• Additional verification may be required for suspicious transactions.
• You may submit a new withdrawal request after cancelling a previous one.

Joya Game regularly offers a variety of bonuses and promotional deals. Each bonus comes with its own terms and wagering requirements, which must be read carefully before claiming.

• The welcome bonus is available to new members only and can be claimed once on the first deposit.
• Bonus funds cannot be withdrawn directly; they become withdrawable only after the specified wagering requirements are met.
• Multiple bonuses may not be used simultaneously unless specifically permitted.
• Wagering requirements must be completed within the specified timeframe to claim a bonus.
• Joya Game reserves the right to modify or cancel any promotion at any time.
• If bonus abuse or fraudulent activity is detected, the bonus will be forfeited.

All games on Joya Game are powered by internationally certified RNG (Random Number Generator) technology, ensuring that every game outcome is completely random and unbiased.

• The use of any software, bots, or automated tools during gameplay is strictly prohibited.
• Misconduct, threats, or disrespectful language toward other players is strictly prohibited.
• Exploiting any technical flaw or vulnerability in the platform is strictly prohibited.
• Players must follow the dealer's instructions in the Live Casino.
• Placing bets on events that have already concluded is not permitted in Sports Betting.

Joya Game believes gaming should be purely a source of entertainment. We encourage all our members to play responsibly.

• Set deposit limits — daily, weekly, or monthly.
• Use the cooling-off period feature to take a short break from gaming.
• A self-exclusion option is available for extended breaks from the platform.
• If you notice signs of gaming addiction, please contact our support team.

Protecting your personal information is one of our highest priorities. Joya Game will never sell your data to third parties.

• Information collected at registration is used solely for service delivery and verification purposes.
• All data is protected by SSL encryption.
• Information is not shared with third parties unless required to meet legal obligations.
• Requests to correct or delete your information can be made through the support team.

Joya Game reserves the right to temporarily suspend or permanently close any account under the following circumstances:

• Registering with false information or committing identity fraud.
• Operating multiple accounts.
• Abuse of bonuses or promotions.
• Fraudulent payments or chargebacks.
• Harassment or threats directed at other members.
• Operating an account while being underage.
• Hacking or exploiting platform vulnerabilities.

We will endeavor to notify the user before closing an account; however, immediate action may be taken in cases of serious violations.

Joya Game reserves the right to update these terms and conditions at any time. Members will be notified of significant changes via a notice on the platform.

• Continued use of the platform after any changes constitutes acceptance of the updated terms.
• Check this page regularly to stay up to date with the latest terms and conditions.
• If you have any questions about a particular term, please contact the support team.

For any questions or complaints, contact our 24/7 live chat support. Our Bangla-speaking agents are always here to help.